A Success Story of Chief Revenue Officer.
“Chief Revenue Officer” at a growing company. He dreamed of running his business like a well-oiled machine. But as the company is growing and the complexity grew and grew.
Each line of products came with “Price Books, Selling Tools, Affiliates, Billing Systems” nothing is connected. And customers could feel the friction.
If a customer bought “Multiple Products”, They’d get a separate invoice for each one. Behind the scenes, it was worse.
Sales did whatever they had to, close deals and finance cleaned up the mess. Causing them to reject orders, Even throw revenue…
Automated customer service workflows are all the rage in the industry today. Be it a B2B company or your everyday e-commerce brand; everyone requires a reliable and trustworthy customer service department.
Gone are the days when every time your client had a query, they would have to pick up the phone and get in touch with your customer service rep or write a long email describing their concerns. These methods of customer service are outdated, and it is so for a reason.
If you want to get rid of the old workflow and introduce something that enhances the customer experience…
In this day and age, businesses need to go the extra mile to stay ahead of the curve to beat their competition. That often requires them to implement new strategies online so that they can boost sales too.
A number of factors influence online marketing and sales, and one of them is the customer service experience your clients go through. Live chat support is something all businesses online need to take advantage of today and make their online services better for their customers.
Here is everything you need to know about how you can leverage live chat support for your…
Digital transformation is a broad term and involves tons of facets. So in simpler terms, digital transformation is a strategic initiative that uses technology that helps improve your business.
It can range from improving your CRM software system to help manage your Salesforce, robotics, IoT, or implementing Blockchain and so on.
However, are you overlooking your ROI in the path to transforming your digital strategy? Digitisation is an expensive affair. Implementing new technological aspects into your business model is risky, but it is inevitable.
Companies are adopting digital transformation across industries. However, in the eagerness to ignite your digital strategy…
Cloud has gained tremendous value and priority among businesses today to become more efficient and productive for their customers. Today’s companies’ primary challenge is the age-long usage of traditional operating models to run their business.
Building a Cloud operating model is the new approach to gain maximum benefits and success in the new digital era. However, shifting to an entirely new operating model has its challenges and risks.
So before you plan on adopting a Cloud-ready operating system, you need to address the complexities attached to it. Read on to know more!
To adopt a Cloud operating model, companies and…
AWS cloud search is the most reliable and trustworthy search service provided by Amazon today. Even with other search engine competitors, AWS tops the list of offering top-notch and high-quality search analytics.
So, which is the best search service provider provided by AWS? Elasticsearch and CloudSearch top the list with some prominent features and cost-effective services.
Are you ready to get started with a fully managed search service? Read along to know more!
Elasticsearch is an open-source search engine provider that can efficiently store and harness valuable data. …
Workplaces that support teamwork yield more results than those where team members work individually. A collaborative team works towards a common goal and shares ideas.
Rather than focusing on individual performance, companies must strengthen the bonds of team members. If you want to create a collaborative team, there are a few ways to do the same.
A good team needs to have a vision, a larger purpose of putting in their efforts. The team members will each find a goal for vision and work towards it. This ensures that they work for something else other than themselves.
A team vision…
Modernisation is the key to staying relevant in the industry. Technology is now essential wherever you work. Even if you think your business doesn’t have anything to do with tech directly, there are numerous ways in which technology dictates your company’s future.
You need to focus on upgrades if you want to safeguard your company’s future. Modernising technology will not only make your workforce more efficient, but it will also make you a force to be reckoned with among your competitors.
However, a few principles need to be followed if you are looking into an upgrade of this sort. …
Salesforce is one of the best CRM platforms used by businesses globally. Lightning or Salesforce Lightning is a component-based framework for app development. The primary function of Lightning is to make business processes easy.
Over 350 companies have already adopted this platform. However, one thing most people fail to accomplish is using all the features of Salesforce abundantly.
If you want to make the most of a platform, you must learn about all its features and how you can put them to use according to your needs. …
Manufacturers see fluctuation in their production capacity, customer service, logistics, and other essential areas. This That is due to the change in market demands which the manufacturers are unable to adjust with.
With the fast-changing market, manufacturers need to be quick with their adjustment capabilities. Manufacturers can change their capability using Salesforce and build a connected manufacturing strategy.
To build a good strategy, you will need to determine the challenges and find ways to overcome them.
A manufacturer’s success depends on multiple stakeholder and distributor partners like resellers, channels partners, and dealers. These partners ensure that the manufactured products reach…